Customer Service Trainee

Description: • Provide vital support to Medicare and Medicaid eligible members. • Handle customer service inquiries and problems via telephone. • Ensure all customer communication is clearly documented. • Interact through various channels such as Chat, Phone, E-mail, and TEAMS. • Educate callers to ensure resolution is achieved on first contact. • Must be flexible due to rotations in schedules. Requirements: • High School Diploma or equivalent. • 1 year experience in a customer service support role required. • Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint). • Proficient oral and written communication skills. • Proficient interpersonal and organizational skills. • Exceptional time management skills. • Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment. • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers. • Must be able to pass required testing. Benefits: • Remote First organization with many employees working from home. • Eligibility for relocation benefits if moving to Chattanooga, TN. Apply Job!