Sky Club Ambassador - LAX
How youll help us Keep Climbing (overview & key responsibilities)
Internal Movement Eligibility: Internal Employees: Before applying for this position, please reference the companys Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Every role plays a crucial part in our mission to connect people to people, people to places, and people to potential.
Do you thrive as a host or hostess and have a passion for service?
- As a Delta Sky Club Ambassador, you will interact with our members to ensure a positive experience through thoughtful, genuine, and memorable service. Responsibilities include:
- Providing a warm greeting to members by name and checking in using handhelds or self-check in kiosks.
- Assisting members and guests with selling memberships, membership renewals, and re-ticketing.
- Interacting with guests on the floor by walking Club on a regular basis.
- Proactively taking appropriate service recovery measures.
- Taking ownership of the club environment throughout the day ensuring clean, well-organized guest experience.
- Have a servant leadership mind frame in the level of service.
- Resolving guest concerns and involving leadership when necessary.
- Optimally handling unruly passengers, working with Club Lead, Station Leadership, airport police and TSA when vital.
Benefits and Perks to Help You Keep Climbing
- Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9.
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
- 10 paid holidays per calendar year.
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
- Non-birthing parents are eligible for 2-weeks of paid parental leave.
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
- What you need to succeed (minimum qualifications)
- Consistently prioritizes safety and security of self, others, and personal data.
- Embrace diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
- Minimum of 2 years customer-facing experience.
- Proficiency in English.
- Possess basic digital literacy.
- Flexibility to work morning to evening shifts, weekends, and holidays.
- Qualified applications with an arrest or conviction record(s) will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
- Based on the position you are considered for, this may include a review for the following but not limited to criminal, employment, residential and motor vehicle record history, license or credential verification, drug testing, reference checks, or medical examinations and SIDA eligibility as defined in accordance with 49 CFR 1544.229.
- What will give you a competitive edge (preferred qualifications)
- Ticketing experience
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