Ticket/Gate Agent (Customer Service Agent) - MSN
About the position
As a Ticket/Gate Agent at Delta Air Lines, you will play a vital role in ensuring that customers have a smooth and enjoyable travel experience. This entry-level position involves greeting customers, assisting with ticketing and baggage check-in, and managing the boarding process. You will be responsible for ensuring that all travel documentation is accurate and that customers are guided throughout the airport. The role requires a commitment to safety and security while providing excellent customer service.
- Responsibilities
- Owning the check-in process, boarding process, and seat availability. ,
- Making gate announcements and ensuring customers have the accurate travel documentation. ,
- Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds. ,
- Operating loading bridges and managing aircraft doors. ,
- Escorting unaccompanied minors and disabled passengers throughout the airport. ,
- Working between 20 and 40 hours per week based on seniority and operational needs.
- Requirements
- High school diploma, GED, or high school equivalency. ,
- At least 18 years of age and authorization to work in the United States. ,
- Proficiency in English with strong verbal and written communication skills. ,
- Basic digital literacy and ability to pass a physical ability test (PAT). ,
- Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
Nice-to-haves
- Benefits
- Adoption assistance ,
- Dental insurance ,
- Disability insurance ,
- Employee assistance program ,
- Health insurance ,
- Life insurance ,
- Paid holidays ,
- 401(k) with generous company contributions up to 9% ,
- Up to 2-weeks of vacation for new hires ,
- Up to 56 hours of paid personal time within a 12-month period ,
- 12-weeks of paid maternity/parental leave for birthing parents ,
- 2-weeks of paid parental leave for non-birthing parents ,
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance ,
- Family care assistance through fertility support, surrogacy and adoption assistance ,
- Holistic Wellbeing programs ,
- Domestic and International space-available flight privileges for employees and eligible family members ,
- Career development programs ,
- Access to over 500 discounts and specialty savings through Deltaperks
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