Customer Service Representative - Remote, Part-Time Seasonal (San Antonio Area)

Job Summary Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customer’s needs by placing orders; answering inquiries; resolving problems and fulfilling requests. This is a PART-TIME SEASONAL Opportunity, • The schedule required for this position will be 3-4 days a week, which will include one weekend day. • Schedule options are: 8am-12pm, 2pm-6pm OR 4pm-8pm during the week. Weekend hour options are: Saturday 9am-5pm OR Sunday 12pm-6pm. • Upon completion of our 2 week in-store training at our Huebner Oaks location in San Antonio, this will be a REMOTE, Work-From-Home position. This assignment will begin 6/16/2025 and end 8/8/2025. WHAT YOU WILL BE DOING: • Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience. • Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience. • Filing and other general clerical duties as required by supervisor. • Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor. • Assisting customers with placing orders, providing recommendations and information on products. WHAT YOU WILL NEED: • High School diploma or general education degree (GED). • Customer service and call center experience preferred. • Excellent oral, written communication and listening skills. • Strong problem solving, time management and organizational skills. • Computer proficiency. • Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization. • Ability to work a flex schedule, including a Saturdays or Sunday rotation. • Bi-lingual Spanish/English is a PLUS. • Strong problem-solving skills, and the ability to quickly learn new technology • Enthusiastic, willing to learn, and contributes to a positive team spirit. • Ability to pass a pre-employment background check that meets company standards. Apply Job!