Technical Customer Support Specialist (Evening Shift)

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. What’s in store for you: Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources. Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues! Your day-to-day: • Give joy to our customers by solving their queries via live chat and email; • Ensure excellent customer experience; • Answer customers’ queries & provide reliable information; • Interpret and finetune the customer success process & performance; • Work alongside techies to understand IT business logic; • Build and develop customer relationships that will turn clients into advocates. Your skills & experience: • Fluent in English; • Ability to work full-time during the evening shift (5:00 PM - 1:00 AM) in a hybrid working model; • Energy to move mountains together with your team; • Empathy and understanding - basically showing clients how important they are! • That you are looking for a real opportunity to grow; • Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others. Salary: • Gross salary: 1200-1700 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies. Up for the challenge? Let’s talk! Apply Job!