Healthcare Virtual Receptionist - (ZR_22116_JOB)

This is a remote position. Role Name: Healthcare Virtual Receptionist Schedule: • 40+ hours/week, 6 days per week, 8:30 AM - 5:30 PM New York time includes 1hr-unpaid break • EST Join a thriving orthopedic and physical therapy practice as a Virtual Healthcare Receptionist, where you'll be an essential part of delivering exceptional patient care through outstanding administrative support and communication. In this role, you'll manage a dynamic, fast-paced environment handling patient inquiries, coordinating appointments, and ensuring smooth administrative operations for a practice that serves hundreds of patients weekly. This position offers the opportunity to grow within a healthcare setting while making a meaningful impact on patient care, all while working with a supportive team that values efficiency and excellent service. Scope: • 40+ hours per week • 6 days per week coverage • Working hours: 8:00 AM to 6:00 PM EST • Reports to practice management team • Handles approximately 150-200 patient interactions daily • Three-month probationary period • Supports practice serving 570+ patient visits weekly Responsibilities: • Handle high volume of incoming patient calls (150-200 daily) • Respond to and manage patient communications via phone, email, and text messages • Schedule and coordinate patient appointments using Zocdoc platform • Process new patient intake and documentation • Verify insurance information and maintain accurate patient records • Update CRM systems with patient information and interaction details • Manage administrative tasks related to patient care coordination • Ensure all daily communications are properly addressed and resolved • Book new patient appointments and manage existing appointment modifications • Coordinate with in-office staff to ensure smooth patient flow Requirements • Strong customer service experience with proven track record • Excellent verbal and written communication skills in English (Spanish a plus) • Experience in healthcare or medical office environment preferred • Proficiency in medical terminology and healthcare administrative procedures • Strong attention to detail and ability to maintain accurate records • Ability to handle high-volume workload while maintaining quality service • Experience with healthcare scheduling software and CRM systems • HIPAA compliance knowledge and commitment to patient privacy • Professional phone manner and patient-first mindset • Reliable internet connection and quiet work environment ​ Independent Contractor Perks • HMO Coverage for eligible locations • Permanent work from home • Immediate hiring • Steady freelance job ZR_22116_JOB Apply Job!