Manager - Workforce Strategy

Description: • The Workforce Management team’s primary focus is to ensure we have the right people at the right time • As the Manager, Workforce Strategy for Merchant, you will be the single point of accountability • Manage staffing, capacity, performance metrics, and issue resolution in real time • Own KPIs like SLA, occupancy, and queue-specific efficiency • Report to DoorDash's Senior Manager, Workforce Strategy for Marketplace and Drive Support Operations • Manage and align in-house and BPO planners, schedulers, and RTA teams • Lead OKR setting and progress tracking for your vertical • Communicate results, blockers, and root causes clearly to leadership Requirements: • 5+ years in workforce management or support operations or management consulting • Thrive in fast-paced, ambiguous environments and love solving complex problems • Demonstrate deep business understanding and proactive decision-making • Proven track record of driving performance improvements across cross-functional teams • Strong analytical skills and comfort with data tools (e.g., SQL, Excel, Tableau) • Strategic leader who can inspire, align, and hold teams accountable Benefits: • 401(k) plan with employer matching • Paid time off and paid sick leave • 16 weeks of paid parental leave • Wellness benefit • Commuter benefit match • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program Apply Job!