Customer Service Representative (FT) Remote - KY
About the Job
Vanguard College Prep is looking for a fun and energetic self-starter, who is well-organized, detail-oriented, and can work in a fast-paced environment to be a Customer Service Representative.
Vanguard aims to bridge the gap between high schoolers and successful college students. We are at the forefront of revolutionizing afterschool education in the college prep arena and want someone with just as much enthusiasm for education and students as we have. Our culture at Vanguard is that of a friendly one, and although we are young, we have big ambitions—to create an enabling environment for students to not just learn but develop their academic careers.
A good candidate is flexible, results-oriented, and one who will grow with our company.
- Job Description:
- Acts as the focal point of information between, staff, students, and parents.
- Responsible for all incoming calls – new clients, existing clients, or taking messages.
- Assists in developing relations with existing clients.
- Reports all staff, client, vendor, and subcontractor issues to Directors.
- Develops, implements, follows, and perfects office systems and procedures.
- Read & answer all work-related emails.
- Answer all phone calls and direct callers to appropriate contact.
- Maintains and manages company calendar/appointments/client schedules.
- Schedule any appointments for Directors.
- Organizes and composes office correspondence, documents, and other reports.
- Supports sales and production.
- Comfortable posting company-related posts on social media platforms.
- Send communication (“thank you notes”, referral gifts, etc.) accordingly.
- Review upcoming Daily/Weekly schedule with Directors.
- Participates in staff meetings, as needed.
- Ensures the company's public image is consistent and in keeping with branding.
- Marketing assistance.
- Skill Qualifications:
- Excellent organizational and time management skills.
- Self-starter who works well with minimal supervision.
- Is coachable and has a positive attitude.
- Works well under pressure.
- Can multitask in a professional setting.
- Is comfortable speaking with clients in a customer-centric manner.
- Good written and spoken communication.
- Must be very professional, extremely organized, and punctual.
- Proficient in using IOS, Windows, MS Office Suite, and G-Suites.
- Experience working in an educational institution is a plus.
- Have excellent business etiquette and follow-up procedures.
- Be detail-oriented and able to prioritize tasks to fit deadlines.
- Tact and discretion for dealing with confidential information.
- A calm and professional manner.
- Able to work in a fast-paced environment methodically.
- Education Qualifications:
- Must have a Bachelor's Degree or higher.
- Equipment Qualifications:
- Must have a computer with at least Windows 10, or Catalina MacOS.
- Must have a video camera.
- Must have high-speed internet (Above 20mb/s).
- Must have a quiet home working space with a clean background.
- Benefits:
- Paid time off.
- Sick Days.
- Vacation Days.
Salary: $17.00 to $20.00/hour depending on education, experience, and skill.
- Interview Materials Needed:
- Cover Letter.
- Resume.
- 3 References.
About Vanguard College Prep
Vanguard is a college prep institution that prepares middle and high school students for standardized tests such as the ACT and SAT, as well as offering college counseling when they're ready to apply to universities. We are revolutionizing the college prep process making it enjoyable and usable! We want our students to be 110% prepared for the rigorous college admissions process. We know students are more than just a test score, that is why we help them with learning the basic skills and core foundations of each subject.
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