Customer Care Specialist - Part-Time PM

Description: • The Customer Care Specialist serves as the first point of contact for our clients, providing exceptional service and support across various touchpoints. • The person in this role holds a wide range of responsibilities, including but not limited to, managing client inquiries, scheduling appointments, and assisting with various script related tasks. • The Customer Care Specialist is expected to handle each interaction with care, professionalism, and a strong attention to detail. • This position is fully remote. • This part-time position requires, 3 weekdays with a schedule of 4:00PM-9:00PM EST and every other weekend 3:00PM-11:00PM EST. • Customer Service: Maintain High Standards: Consistently uphold a high standard of customer service, promoting a positive and professional customer experience. • Flexibility to take on additional responsibilities as needed to support the team and contribute to the overall success of the Customer Contact Center. Requirements: • Adhere to Anserve’s core values. • Proven work experience as an Appointment Setter, Call Center, or similar role • Excellent communication skills including active listening. • Service-oriented and able to discern the caller’s reasons. • Proficient with Amtelco platform, and/or able to learn efficiently. • Optimistic and creative in “getting the job done” when times are difficult. • Remote Work Discipline: Demonstrated ability to work effectively in a remote environment with high dependability. • Disciplined in a remote environment, with a demonstrated dependability. • Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement. • Technical Proficiency: Familiarity with contact center software and Microsoft Office suite is a plus. • Bilingual a plus Benefits: • 401k with up to 4% Employer match • Health Premium covered generously • Dental, Vision, Accident, Critical Illness. • Generous PTO package • Tuition Reimbursement • Referral Bonus • Professional Training Environment • Work with an Award-Winning Team • Flexible Working Conditions • A Family-Owned Company • Advancement Opportunities • Manager Development Programs • Monthly Rewards/ Incentives • Biannual Industry Rewards Apply Job!