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Southwest Airlines Customer Service Jobs (Remote WFH Careers)

Remote, USA Full-time Posted 2025-05-22
    Southwest Airlines is seeking friendly, reliable, and tech-savvy Remote Customer Service Representatives to join our growing Work-From-Home team. In this role, you'll represent one of the most trusted airlines in the country by assisting customers with bookings, travel questions, flight changes, and general inquiries — all from the comfort of your home.Key Responsibilities:
  • Handle inbound customer service calls, chats, and emails with professionalism and empathy
  • Assist passengers with flight bookings, cancellations, rescheduling, and travel policies
  • Resolve customer complaints in a courteous and effective manner
  • Provide accurate information about baggage policies, check-in, and airport services
  • Document interactions and follow-up actions in internal systems
  • Maintain up-to-date knowledge of airline protocols and promotions
  • Uphold Southwest's reputation for warmth, hospitality, and efficiency
    Qualifications:
  • High school diploma or GED required (college degree preferred)
  • Prior experience in customer service, hospitality, or travel industries preferred
  • Excellent verbal and written communication skills
  • Tech-savvy and comfortable navigating multiple software platforms
  • Ability to work flexible hours, including weekends and holidays
  • Must have a quiet, distraction-free home office setup and reliable internet connection
  • U.S. work authorization required
    Benefits:
  • Competitive hourly rate of $26
  • Paid training and career development
  • Travel perks and flight benefits for employees and eligible family
  • Medical, dental, and vision insurance (based on eligibility)
  • 401(k) with company match
  • Supportive and inclusive company culture
  • Opportunities for internal growth

Ready for takeoff? Apply now and start your career with Southwest Airlines from home!

Apply Job!

 

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