Virtual Apron Support Specialist
- Description:
- The Virtual Support Specialist is part of the Services Operations Selling Center Contact team.
- This role engages and supports both online customers and can interact virtually with our in-store customers.
- The specialist will assist customers with leveraging the online configurator tool and answering questions about order status.
- Responsible for qualifying new customers and may sell directly to customers as needed.
- Drive sales through consultative selling and contribute to personal and team sales goals.
- Follow-up with vendors and stores on customer projects to help expedite and communicate timelines.
- Most of the time is spent sitting in a comfortable position with infrequent unpleasant conditions.
- Requirements:
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Working knowledge of Microsoft Office Suite
- Excellent written and verbal communication skills
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Consultative Selling Experience
- Passion for providing excellent customer service to meet their needs
- 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
- Advanced knowledge of door and window design and installation
- Ability to perform responsibilities of the role with minimal supervision
Benefits:
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