Salesforce Scrum Master

Job Title:
Salesforce Scrum Master

Job Description
Job Description Summary
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.
Title: Salesforce Scrum Master

Ability to be hybrid in Seattle, WA (three to four days onsite)

Job Summary:

The Scrum Master will facilitate Agile processes and ensure that the team adheres to Agile principles and practices. The ideal candidate will have a deep understanding of Salesforce and experience in driving successful project deliveries.

Key Responsibilities:

Lead the Scrum team in using Agile methodology and Scrum practices

Help the product owner and development team to achieve customer satisfaction and deliver high-quality solutions using Salesforce

Facilitate daily Scrum, sprint planning, sprint review, and retrospective meetings

Manage and coordinate Salesforce implementation projects, ensuring alignment with business objectives

Collaborate with cross-functional teams to improve processes and enhance project efficiency

Identify and remove impediments to project progress

Ensure that the team is following the Agile processes effectively

Act as a mentor and coach for team members on Agile and Salesforce best practices

Qualifications:

Proven experience as a Scrum Master in Salesforce implementation projects

Certified ScrumMaster (CSM) or equivalent Agile certification

Strong understanding of Agile methodologies and Scrum framework

Solid knowledge of Salesforce platform and its capabilities

Excellent communication, facilitation, and organizational skills

Ability to motivate and lead teams in a fast-paced, dynamic environment

Problem-solving and conflict-resolution skills

Preferred Qualifications:

Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder)

Experience in [specific industry or field]

The base salary range for this position is $91,457 - $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The position will be posted until 05/21/2025

#LI-Hybrid

#Concentrix

Location:
USA Bellevue 3326 160th Ave SE, Suite 100 and 305

Language Requirements:

Time Type:
Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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