Customer Service Representative - VA Bronx - Onsite Only

Switchboard Operator- Bronx NY (Onsite Work Only, NO REMOTE WORK) Interested in customer service representative roles? You're in the right place! This is an opportunity to work in an On-site call center environment with a supportive and team-oriented work environment. • Inbound calls only • Work at a premier medical facility • Help support our veterans • Benefits Available Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full-time Call Center Representative opportunity for a Federal client in Palo Alto, California. Essential Duties and Responsibilities • Schedule • Monday, Wednesday, Friday, Saturday, Sunday • Shift Hours : 3:30pm - 12am • *Please kindly note that all potential candidates must be flexible. May be asked to work a different shift from time to time. • Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism. • Troubleshoots situations accurately, quickly, and efficiently for customers on the phone. • Maintains an above-average attendance record. • Follows established standard operating procedures Qualifications/Requirements • A high school diploma is required. • At least one year of call center experience is required. • Can be a team player. • Can work without direct supervision. • Can work well with medical staff, veterans, and the elderly. • Has a good work ethic • Outstanding verbal communication skills (phone etiquette). • Detail-oriented, can multi-task, and is highly organized. • Strong Microsoft Office skills. • Must be flexible Previous Military encouraged to apply Must be able to pass an extensive background check Apply Job!