NOC Network Engineer II - Night and Evening Shift

NOC Network Engineer II - Night and Evening Shift Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Remote Reporting To: Tom Lewis Description We are now seeking an experienced and qualified individual to join our team as a Network Engineer II working remotely as part of our NOC team. We offer a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge to real-world networks, career growth, and advancement opportunities. Responsibilities & Duties • Proactively monitor and maintain customer network infrastructure. • Troubleshoot network and server problems. • Document network configurations, processes, and troubleshooting steps. • Perform routine maintenance and software upgrades on customer equipment. • Serve as an escalation point for Network Specialist/Engineer I. • Communicate technical concepts clearly and concisely. • Lead meetings with NOC customers. • Ensure quality standards are maintained on tickets. • Ensure timely updates and responses to tickets. • Assist in developing and training on NOC processes and procedures. • Mentor less experienced team members. • Work flexible shifts and participate in on-call rotation. Qualifications Education: • A bachelor’s degree in computer/management information systems, engineering, computer science, or equivalent is required. • Experience may be considered in lieu of a degree requiring a high school diploma or GED. Experience: • In-depth knowledge of Ethernet switching, IP routing, VoIP, and networking principles. • Minimum of 3 years of experience in operating, troubleshooting, or designing Internet Service Provider Networks. • Industry-relevant certifications (Cisco, Juniper, Adtran, Calix, MEF, etc). • Strong understanding of multiple ISP broadband and core technologies (Adtran, Calix, Cambium, Juniper, Cisco, Ciena, Arista, etc). • Proven ability to lead meetings with customers. Skills: • Ability to work in a fast-paced, team-oriented environment. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. Additional Information Work Schedule: • Full-time, non-supervisory. • Specific shifts may vary, but the night and evening team is generally scheduled between 6 PM and 8 AM Central time and operates seven days a week. • On-call required. Compensation: JSI offers a rewarding and challenging career at every level of the organization. We are dedicated to supporting our employees with: • A competitive salary and comprehensive benefits package • Health Insurance (Medical, Dental, Vision) • Retirement Plan – 401(k) • Paid Time Off (vacation, sick leave, and holidays) • Life and Disability Insurance • A diverse, dynamic, and engaging work environment • Ongoing training and educational opportunities • Professional growth and development initiatives At JSI, we are committed to fostering an environment where our employees can thrive both personally and professionally. Travel: • Occasional Apply Job!