Customer Service Group Lead

Customer Service Group Lead Location: Fort Lauderdale, FL Our client, in the Industrial Manufacturing Industry is seeking a Customer Service Lead to join their team. As a Customer Service Lead you will be responsible for leading customer service and ensuring the deliver high-quality customer service and order management. The ideal candidate will have prior experience in a Leadership position, strong Customer Service focused skills, and Efficiency. What’s in it for you? • Work from home! • Pay Rate $62 - 70K per year. • Shift: Monday to Friday from 8 am to 5pm • Good Healthcare benefits • Medical, dental, vision • 401K • Paid vacation • Company paid holidays • Professional advancement opportunities, and more! What will you be doing? • Respond to customer inquires by phone, email, or chat. • Provide accurate product or service information, address any questions or concerns. • Resolve escalated customer complaints and issues in a timely and professional manner. • Analyze customer feedback and identify opportunities for improvement. • Track key performance indicators (KPI's for customer satisfaction. • Order Management - process orders, changes, and cancellations. Track and update customers on the status of their orders and requests. Monitor shipping conditions and routing for accuracy. What do you bring? • Bachelor's Degree in relevant field. • Proven experience in a customer service role. • Strong communication: verbal and written. • Ability to handle difficult customer interactions with professionalism and empathy. • Strong understanding of order management systems and ERP software (e.g., SAP). • Proficient with MS Excel and MS Outlook. • Prior leadership or supervisory experience preferred. Are you Interested? Stop your job search and apply today! Job Type: Full-time Pay: $62,000.00 - $70,000.00 per year Benefits: • 401(k) • Health insurance • Life insurance • Paid time off Application Question(s): • Do you have over 2 years of lead experience in a product manufacturing company? Education: • Bachelor's (Required) Experience: • Microsoft Excel: 4 years (Required) • Microsoft Outlook: 4 years (Required) Ability to Commute: • Fort Lauderdale, FL (Required) Work Location: Remote Apply Job!