Deputy Executive Director - Virtual Express Care (Senior Director), Quality & Safety

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Manage daily service line operations including development, execution, and management of Expresscare portfolio business cases, including tactical operational plans, technical and regulatory builds, procurement, and vendor management.
• Implementing service line growth and development necessary to ensures strategic, operational and financial focus on growth, improving outcomes, clinical effectiveness and patient safety.
• Contribute design and development of new programs and systems to improve the customer experience, create a persistent customer-first mentality across physical and digital channels.
• Partner with vEC Medical Director and Associate Medical Directors for all activities related to patient care and medical staff management.
• Partner with COO to manage key performance indicators for service lines and portfolio business cases including measures of process performance and programmatic outcomes. Develop and explore testable hypotheses (i.e., reduce total cost of care, improve member outcomes, drive member satisfaction, etc.) in collaboration with core programmatic partners.
• Identify inefficiencies and process improvement opportunities, analyze potential gains, prioritize and propose action plans and timeline to support continuous improvement.
• Assist with leading and managing change through influencing matrixed System resources to achieve system-wide performance improvement initiatives.
• Supporting relationships and communication with other city and state agencies, offices, or members of government; community-based organizations; and other external stakeholders as needed, with seamless coordination with intergovernmental affairs and the press office
• Responding quickly to unanticipated or urgent requests, providing consultation and direct support to relevant team members as needed.
• All Other assignment, as needed

Minimum Qualifications
1. Master's degree from an accredited college or university in Healthcare Administration, Health Care
Planning, Business Administration, Public Administration or a related discipline; and seven (7) years of
progressively responsible experience in health and medical service administration, public administration,
personnel and labor relations, finance or appropriate functional discipline with an emphasis on planning,
liaison and inter-organizational relationships, or related administrative or managerial functions; or
2. Bachelor's degree from an accredited college or university in disciplines, as listed in "1" above; and eight
(8) years of progressively responsible experience in areas, as listed in "1"; or
3. Satisfactory equivalent combination of education, training and/or experience. However, all candidates
must have a minimum of a Bachelor's degree in disciplines, as listed in "1" above.

Department Preferences
• Minimum of 8 years of clinical and/or administrative experience.
• Strong leadership and change management skills including experience with clinical practice management
• Provider management experience within clinical service line
• Superior organizational, planning, and project management skills
• Desire and ability to work with multiple stakeholders including business, clinical, and IT leadership
• Excellent customer service and people skills
• Strategy, Project Management, Healthcare Market Analysis, Telehealth and Other Healthcare Technologies, Healthcare Operations, Quality Assurance, Performance Improvement, Risk Management, Regulatory & Accreditation, Care Experience, Healthcare Administration, Data & Reporting, Policy, Leadership and Team Building.
• Willing to travel to NYC Health + Hospitals facilities within the 5 boroughs

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:
• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

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