Customer Service Representative (CSR)

Location: Sun Valley, CA Company: Team Rooter Plumbing About Us: Team Rooter is Southern California’s trusted leader in plumbing and rooter services. With years of experience, a reputation for excellent customer service, and a strong team-oriented culture, we’re growing fast and looking for motivated individuals to join our family. Position Summary: We’re currently seeking a dependable and customer-focused Customer Service Representative (CSR) to join our team full-time. The ideal candidate is someone who thrives in a fast-paced environment, has excellent communication skills, and is passionate about providing top-notch service to our valued customers. Key Responsibilities: • Answer incoming calls and assist customers with inquiries, service requests, and scheduling appointments • Provide accurate information regarding plumbing services, pricing, and technician availability • Coordinate with field technicians to ensure timely service and efficient job flow • Maintain detailed and organized customer records in our system • Handle customer concerns professionally and escalate issues when necessary • Uphold Team Rooter’s reputation for outstanding service with every interaction Requirements: • Previous customer service experience (plumbing or service industry preferred but not required) • Strong verbal and written communication skills • Comfortable using scheduling software, CRM systems, and standard office technology • Ability to work independently and as part of a team • Must be available to work the required Tuesday–Saturday 11am–8pm schedule • Bilingual (Spanish/English) a plus What We Offer: • Competitive hourly pay • Full-time stable hours 11 AM-8 PM Tuesday-Saturday • Full Benefits - Medical, Dental, Vision & Life Insurance • 401(K) Contribution • Accrual-based PTO • Friendly, team-based work environment • Opportunities for growth and advancement • Paid training and ongoing support How to Apply: Interested candidates should submit their resume and a brief cover letter. Join a company that values your contributions and treats you like family — apply today and become part of the Team Rooter success story! Full Time Employment Schedule: Tuesday – Saturday | 11:00 AM – 8:00 PM Apply Job!