Senior Analyst II, Forecasting
About the Team:
You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.
About the Role:
We are seeking a dynamic Senior Business Analyst II to join our Forecasting and Network Operations Excellence team. This role will be instrumental in managing and driving projects aimed at scaling our global operations, optimizing processes, and coming up with cost-saving solutions. Your analytical expertise and strategic vision will shape the future of DoorDash's operational excellence. To be successful in this role, you should have demonstrated experience in designing, implementing and executing SQL. You should also have a talent for improving business processes. You'll be responsible for bridging data and business requirements, asking insightful questions and mining the answers. This role plays an important part in leading projects and influencing cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience.
- Must be based in one of the following locations: New York, Seattle, San Francisco, Tempe, Sunnyvale and able to to travel pending the needs of the business. Required to make bi-yearly trips for team on-sites.You’re excited about this opportunity because you will:
- Manage Processes & Timelines; You will manage timely and succinct communications to Senior leadership partners to ensure accountability. You’ll balance urgency and priority while moving the needle on multiple initiatives
- Own business outcomes of our GSIO by driving initiatives across technical teams such as Data Science and Business Intelligence
- Exhibit agility in report creation and analysis, crafting BI dashboards and datasets within tight timelines to address immediate needs
- Take the lead in managing the demand planning process for designated business lines.
- Proactively pinpoint opportunities for business improvement, system optimization, and automation while implementing data-driven process enhancements to optimize existing workflows.
- Streamline and scale the existing planning process efficiently to cater to the distinct needs of each business line, ensuring alignment with growth and scalability objectives. We’re excited about you because you:
- You have a Masters Degree in a Quantitative field +4yrs of relevant experience OR a Bachelors in a Quantitative field +6yrs of relevant experience
- Possess a strong proficiency in SQL, Excel, and building dashboards with using BI Tools such as Tableau, Sigma, Power BI, Quicksight, Looker; Familiarity with Snowflake and Sigma is a plus
- Can read an ETL pipeline and collaborate with Data and Software Engineers
- Can design new metrics and collaborate with Data Scientists
- Can lead projects independently and collaborate with Operations, Finance
- successfully influence without authority
- Have strong verbal and written communication skills; you know how to work with individual contributors and senior leaders
- You’re curious to learn new things and find ways to improve the DoorDash ecosystem
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