Customer Service Representative HYBRID (Part-time Only) Atlanta, Georgia

Do you have a passion for helping people? Be a part of a company that invests in its employees’ growth and development. Remote Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls. As a Representative, you will be required to update administrative details of customer accounts and/or direct calls to the appropriate department as needed.

Key Responsibilities:

Handle high volume of inbound calls from customers and direct them to the proper departments if applicable

Work closely with other departments to ensure a positive customer experience

Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary

Help explain contract details

Manage existing customer relationships that give our customers peace of mind and worry-free driving

Process payments and set up payment arrangements to resolve customer accounts

Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.

Key to Success:

Excellent customer service, communication, and listening skills

Can work in a fast-paced environment, under pressure, and with other employees

General computer and typing skills

Passion for customer service and quality work

Must be focused and reliable

Ability to prioritize, Organize and multitask.

High School diploma or GED required.

Bilingual (Spanish/English) is a plus.

The candidate(s) offered this position will be required to submit to a background investigation.

Compensation: $20.75/hour

Our Benefits Include:

Paid training.

Voluntary Life Insurance

Internet Stipend

Equipment included

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