Phone Customer Service Representative

Description: • This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations. • Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction. • The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilton. • The remote option requires a noise-free workspace and high-speed internet. • The company offers computer equipment and paid training. • You must live within the state of Iowa, preference within 60 miles of 1 of our locations. Requirements: • Strong computer navigation skills and PC knowledge. • Passionate about helping others • Speak in a pleasant tone, retain composure and gain confidence of the customer • Proficient ability to read, write and speak the English language • Identify and anticipate customer needs • Effectively prioritize work time to ensure productivity standards are achieved • Make customers feel valued and appreciated • Attitude to thrive in a fast paced, challenging, team-oriented culture • Customer Service background or experience working with people Benefits: • Health Insurance • Employee Savings Plan - 401(k) • Life Insurance • PTO • Wear jeans every day • Regular events that bring you and your coworkers together outside the office for fun, informal events • Free parking • Discounts available through CDS Global and Hearst, our parent company Apply Job!