Customer Service Representative
- Description:
- The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism.
- The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently.
- Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures.
- CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
- Requirements:
- High School Diploma
- Prior experience in a customer service related field preferred
- Great communication skills
- Must be able to multi-task
- General working knowledge of Microsoft Word & Outlook
- Computer keyboard proficiency and internet navigation skills required
- Have the ability to work effectively with others in a team environment
- Ability to thrive in a fast-growing always changing environment
Benefits:
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