Customer Support Representative

POSITION PURPOSE: To provide Siemon customers and co-workers with exceptional levels of service through data entry, report creation and effective, professional communication and administrative duties, as requested. MINIMUM QUALIFICATIONS: • High School Diploma or equivalent • Methodical, organized and detail oriented work habits and ability to work independently and take charge with minimum direction. • Strong written and verbal communication skills, excellent phone presence, and professional image • Past experience working collaboratively, in a team oriented environment. • Ability to accurately perform duties that require basic math aptitude. • Demonstrated ability to utilize Windows and Microsoft Office products, especially Excel and Word, and other tools, including email, to accomplish activities PREFERRED QUALIFICATIONS: • Associates Degree • 2+ years of experience in an office environment providing customer service, data entry, and telephone support in a manufacturing or service company. • ESSENTIAL FUNCTIONS: • Accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner. • Demonstrates proficiency in Siemon Company databases, email/calendar programs and order management systems. • Understands and applies Siemon Company procedures, policies and guidelines. • Understands Siemon Company products, product numbers and catalog material. • Accurate entry of customer orders same day as receipt. • Prompt resolution and follow up of order discrepancies with customers. • Communicate accurate information to customers regarding delivery, price and order information. • Accurately process EDI orders, maintain customer cross-reference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in Oracle customer master. • Accurately and promptly maintains customer orders using daily exception reports and updates. • Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders. • Consistently monitors mailboxes specific to customer service and actions promptly. • Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls. Demonstrated ability to effectively service and drive solutions for customers. Apply Job!