Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team. This position involves supporting our outside sales Account Executives, converting customer quotes into orders, and ensuring timely communication via emails and minimal phone calls. You will be responsible for managing order entries, providing shipping estimates, processing credit card payments, and resolving customer issues with internet support groups. The role also includes outbound and inbound account management and utilizing the Salesforce CRM platform for organization.

Responsibilities
• Support outside sales Account Executives.
• Convert sales/customer quotes into orders.
• Check inventory levels.
• Answer emails and phone calls promptly.
• Monitor order entry systems to ensure projects are on time.
• Provide shipping estimates.
• Process credit card payments.
• Resolve customer issues with internet support groups.
• Manage outbound and inbound account management using Salesforce CRM.
• Maintain customer relationships until project completion.
Essential Skills
• 1+ years of experience in Customer Service
• 6+ months Sales support experience
• Proficiency in Microsoft Office.
• Experience with Salesforce is a plus.
Additional Skills & Qualifications
• Detail-oriented and able to work in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge of order entry or ERP systems is preferred.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in STRATFORD,CT.

Application Deadline

This position is anticipated to close on May 30, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

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