Customer Service Clerk – Amazon Account
We, Warestaff New Jersey, are a staffing company who is currently seeking a strong candidates to work in an office environment for following position. Please see below for more details.
Job Title: Customer Service Clerk – Amazon Account
Location: XNJ2
Department: Operations / Customer Service
Reports To: Operations Supervisor / Operations Manager
FLSA Status: Non-Exempt
Position Type: Full-Time
Shift: Monday to Friday, 4:00 PM – 12:30 AM; weekends as needed
Position Summary
The Customer Service Clerk supporting the Amazon account at XNJ2 is responsible for managing day-to-day trailer operations, scheduling activities, equipment tracking, and administrative support. This role ensures all communication and logistical tasks are handled efficiently to maintain operational flow and meet service expectations. The ideal candidate will demonstrate attention to detail, excellent communication skills, and the ability to work in a fast-paced logistics environment.
- Essential Duties and Responsibilities
- Coordinate and manage trailer scheduling (ad hocs, cancellations, NCSL flips, VRID swaps)
- Open and close trailers in the SSP system to maintain accurate tracking
- Post finished outbound loads into Chime OB Chat and escalate underutilized or unsecured trailers
- Manage trailer pool and escalate trailers dwelling over 24 hours
- Maintain FIFO (First-In, First-Out) order for inbound trailers
- Support outbound load departure scheduling, including early departure coordination
- Identify and escalate dwelling trailers in YMS to supervisors and inbound managers
- Perform underutilized trailer audits using Excel, and report discrepancies
- Track equipment usage, create/follow up on equipment cases, and manage scanner returns
- Order and manage non-inventory supplies (load straps, seals, labels)
- Required Qualifications
- High school diploma or GED required
- 1+ year of experience in logistics, customer service, or a related field preferred
- Strong organizational and multitasking abilities
- Proficient in Microsoft Excel and general office software
- Excellent written and verbal communication skills
- Ability to work independently and in a team-oriented environment
- Detail-oriented with a proactive approach to issue identification and resolution
- Work Environment
- Warehouse and office setting
- May require walking the yard or facility floor to check trailers or equipment
- Fast-paced environment with tight deadlines and frequent communication
If interested please email me your resume..
The Gilbert Company (Please ask for Warestaff)
1000 Riverside Dr
Keasbey, NJ 08832
Job Type: Full-time
Job Type: Full-time
Pay: $18.65 - $19.65 per hour
- Benefits:
- Health insurance
- Paid time off
- Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: In person
Apply Job!