Customer Support Specialist - Remote, Part-Time - Evening & Weekend Coverage

Description: • Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma’s scheduling software • Respond promptly to customer inquiries via email (ticket system) and phone • Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary • Learn and maintain a strong understanding of our product offerings and updates • Document support issues and resolutions accurately in our CRM/ticketing system • Collaborate with the internal team to relay customer feedback and identify improvements Requirements: • Tech-savvy and eager to learn new software tools • Excellent written and verbal communication skills (English - native or bilingual) • Calm, patient, and resourceful — especially when customers are facing technical challenges • Prior experience in customer support, helpdesk, or SaaS environments is preferred • Familiarity with the healthcare industry or hospital operations is a plus • Able to work independently and manage time efficiently during evening and weekend shifts Benefits: • Hourly compensation (competitive rate based on experience) • Fully remote work environment • Supportive and mission-driven team culture • Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company Apply Job!