Part-Time Customer Service Advisor

Description: • Handle inbound calls from customers with inquiries about their recent purchases. • Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs. • Use your problem-solving skills to find quick solutions and resolve any issues. • Help de-escalate frustrated customers with empathy and professionalism. • Occasionally assist with upselling or cross-selling when appropriate and necessary. Requirements: • 18 years or older • High School Diploma or GED • Be able to successfully pass a criminal background check • Have at least six months experience in customer service • Have high speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection) • Ability to accurately type at least 30 WPM • Have a secured workspace with a door that is only accessible to you during work hours • Familiarity with iOS and/or macOS, or comparable technology, is preferred • Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th • Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day) • Work at least 16 hours per week, working no more than 29 hours per week • Reside in one of our US hiring zones Benefits: • Remote work: Enjoy the flexibility of working from home in your secured workspace. • Bonuses: Performance-based bonus incentives to reward your hard work and success. • Supportive Team Environment: Work with people who have your back. Apply Job! Apply to this Job