REMOTE CUSTOMER SERVICE REPRESENTATIVE NEEDED FOR THOSE IN USA AND CANADA ONLY in Cincinnati, OH
REMOTE CUSTOMER SERVICE REPRESENTATIVE NEEDED FOR THOSE IN USA AND CANADA ONLY - St. Andrews University - Cincinnati, OH - work from home job
Company: St. Andrews University
Job description: We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Responsibilities for Customer Care Representative
- Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
- Answer any questions the customer may have about available products and services
- Establish new customer accounts, recording account information on written forms or digitally
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Select appropriate responses to customer issues and work quickly to resolve them
- Refer advanced cases to management for resolution, providing background information as necessary
- Maintain and regularly update financial account information using computer software programs
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
- Qualifications for Customer Care Representative
- Call center or customer service experience preferred
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Willingness to participate in training before hire and on-the job
- Ability to pass a pre-employment background investigation and drug screen for certain positions
- Excellent listening skills and an empathetic voice and manner
- Dedication to customer satisfaction
- Basic knowledge of computer software and office systems
- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
- Familiarity with all of the goods and services offered by the company
- Benefits
- Earn Part time income from the comfort of your home
- Learn new skills, get access to in demand work from home jobs
- No dress code, work in your pj's or work in a suit - you choose
- Able to take direction and prioritize tasks from multiple Team Members.
- Training and Development
- Work From Home and/or flexible hours
- Bonuses / Awards / Gifts
REMOTE CUSTOMER SERVICE REPRESENTATIVE NEEDED FOR THOSE IN USA AND CANADA ONLY - St. Andrews University - Cincinnati, OH - work from home job
Expected salary:
Location: Cincinnati, OH
REMOTE CUSTOMER SERVICE REPRESENTATIVE NEEDED FOR THOSE IN USA AND CANADA ONLY - St. Andrews University - Cincinnati, OH - work from home job
Job date: Sat, 26 Aug 2023 22:12:45 GMT
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REMOTE CUSTOMER SERVICE REPRESENTATIVE NEEDED FOR THOSE IN USA AND CANADA ONLY - St. Andrews University - Cincinnati, OH - work from home job
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