Final Mile- Account Manager ( Remote) in Chantilly, VA
Final Mile- Account Manager ( Remote) - Hub Group - Chantilly, VA - work from home job
Company: Hub Group
Job description: Job Description:
- Responsibilities
- Manage the day-to-day responsibilities of NSD's National Accounts
- Manage a team of employees to ensure that all aspects of the accounts are being proactively serviced
- Proactively service the needs to assigned client base by building excellent working relationships at all levels
- Support the implementation, growth and ongoing maintenance of assigned accounts
- Provide timely resolution of client requests and work to provide continuous improvement on NSD performance
- Review account performance and provide interpretation and communication on performance levels for management and client meetings
- Act as subject matter experts on client specific operations procedures and practices
- Manage operational processes to ensure SLAs and key metrics are achieved
- Perform analysis of account activity and revenue growth
- Provide quality internal and external communication both written and orally regarding client expectations, requests and delivery procedures
- Exceed client expectations and sell NSD's value proposition through effective delivery of services
- Identify new sales opportunities and revenue growth potential within existing accounts
- Cultivate key client relationships and lead regular business reviews, presentations and proposals
- Act as a control to ensure accurate and timely invoicing
- Drive the development and execution of specific strategic client programs to enhance satisfaction and create value for clients
- Requirements
- Bachelor's degree or 3-5 years related industry experience
- Ability to create reports, business correspondence and procedures
- Effectively communicate and present information
- Ability to problem solve and deal with an array of variables in a time-sensitive environment
- High-level of written and verbal communication skills
- Ability to work independently, multi-task and be a strong self-starter
- Must have excellent teamwork skills
- Successfully manage of team of employees
- Driven by a constant focus of impeccable customer satisfaction
- Intermediate computer skills: Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) and other database applications
EOE M/F/D/V
NOTE: This job description is not intended to be all inclusive, Employee must perform other related duties as negotiated to meet the ongoing needs of organization.
About Us:
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit .
Expected salary:
Location: Chantilly, VA
Job date: Sat, 16 Sep 2023 03:45:23 GMT
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