Senior Technical User Support Analyst - Executive AV Support

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The person in this role will work from Medtronic Operational Headquarters (OHQ) located in Fridley, Minnesota. We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT CAREERS THAT CHANGE LIVES Resolve complex technical issues without using prescribed guidelines: Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope, routinely requiring ingenuity and innovation, and where analysis of situations or data require a rapid and in-depth evaluation of various factors. Resolve issues with the utmost urgency, leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and/or external support resources as required. Prioritize workload by assessing the individual and business impact of problems. Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base. Communicate all scheduled and non-scheduled outages that impact client base. Independently set daily objectives, priorities, and work direction. Lead projects and/or project teams to serve business needs for the organization and this executive client base. Serve as the IT/AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate. Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings. Communicate relevant technical issues, upcoming executive events of note, and projects impacting executives to IT leadership, to ensure transparency and visibility. Other responsibilities and tasks as requested by the executive client base and/or as assigned by Management. MUST HAVE (Minimum Qualifications) High school diploma (or equivalent) and 4+ years of experience NICE TO HAVE (Preferred Qualifications) Previous Medtronic experience strongly preferred Knowledge & Proficiency Strongly Preferred: Microsoft Windows MacOS iOS Microsoft Office & Outlook Web-based applications Wireless networking Hardware components of a PC IP Printing A/V and Video Conferencing Technologies Zoom/WebEx/Teams and Similar Technologies Prior Experience Supporting: Virus Protection Data Encryption Remote management tools Android Familiarity with Microsoft Exchange Virtual private network Dell hardware certifications A+ Certification and/or any Microsoft Certified Professional from the MCSE track ITIL Foundation or Master Certification Customer Service: Service mindset, dedication to meeting customer needs, supporting the ability to respond quickly, competently and patiently to client requests. Communication: Excellent oral and written communication, ability to communicate complex technical information to non-technical audiences Knowledge: Applies advanced in-depth knowledge of Desktop Support and broad knowledge across IT. Problem-Solving: Provides solutions to a wide range of difficult problems. Solutions are imaginative, thorough, practical, and consistent with organizational objectives. Interpersonal: Conflict resolution, teamwork, maintains a positive attitude towards customers, co-workers and the company Adaptability: Works logically under pressure; shows leadership in times of change and stress Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$80,800.00 - $121,200.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Thank you for visiting the career site dedicated to Medtronic employees recently impacted by a reduction in force (RIF). We encourage you to explore available job opportunities at Medtronic that match your qualifications and interests. Please note that when registering on this site, you will need to use an external email address. For former Medtronic employees and those seeking new external opportunities, we invite you to apply for career opportunities by visiting our external career site at MedtronicCareers. We look forward to supporting you in your career journey.

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