Director Product Design UX - Loyalty
About the position
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Target's Global UX team is a group of design, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target's guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business- and being a part of the team means you will play a critical role for Target's digital experience by increasing ease, simplicity, value, and delight for every touchpoint. As a Director of UX for the Loyalty team you'll serve a group of about 7 designers and design managers responsible for Target's Loyalty programs and financial products, including Circle, Circle Card, and Circle 360 memberships. Success for this leader requires the ability to understand Target's priorities and partner with a broad set of stakeholders to establish design & experience direction. Day to day you'll ensure your teams have what they need to thrive and deliver great work. This includes operating routines, insights, design direction, partner awareness, and a collaborative and inclusive culture. You will build trust and proactively partner with UX, Product, Tech & Business stakeholders to set the stage for your team to achieve exceptional outcomes. You are curious, ask questions, and are driven to connect the dots. As an experienced practitioner within complex, highly matrixed organizations, you will seek to co-create strategies with cross-functional partners and believe we are better building on each other's strengths, while ensuring your team delivers high quality craft with efficiency and speed. You are adept at using data to articulate your rationale, are a clear communicator, can explain recommendations with authority and openness, and are comfortable advocating for design with partners and leaders. You have a demonstrated ability to build relationships and create impact through multiple levels of leadership including other Directors, Sr. Directors, and VPs and can maintain both drive and patience throughout the journey. As an experienced leader of people, you will coach, mentor, and guide a team of people leaders and ICs, helping them to grow and develop new skills, while increasing trust, transparency, and engagement. You have a demonstrated ability to strengthen both your own team and the overall UX organization and can thoughtfully scale your team with the right structures, roles, and responsibilities. You are comfortable leading through change and ambiguity and building a community of practice in a remote world.
- Responsibilities
- Lead with deep expertise in the Loyalty and membership space, product knowledge, and strategy ,
- Oversee all experiences within a defined product area and collaborate with other groups for seamless experiences ,
- Partner with cross-functional leaders to create the product roadmap in alignment with group and company priorities ,
- Grow the team's ability to create high-quality, accessible, usable experiences that push Target forward ,
- Evolve the organization composition, assembling teams to successfully deliver on cross-area missions ,
- Support the growth of UX managers on the team through 1:1s, performance management, and other resources
- Requirements
- 10+ years of experience in UX/digital product design with a strong understanding of the craft of design ,
- Foundational understanding of digital retail businesses ,
- 5+ years of experience in people leadership with demonstrated experience in hiring, leading, and coaching high performing, cross-geography or remote teams ,
- Experience managing teams of 15 or more a plus ,
- Experience working in large, matrixed, global or multi-national organizations a plus ,
- Ability to balance short-term and long-term thinking while raising quality and team performance ,
- Proactively identify and resolve issues that may impair the team from meeting strategic, business, or financial goals ,
- Strong data-driven visual, verbal, and written story-telling skills with ability to bring partners along ,
- Experience successfully managing many stakeholders through all phases of the design process
Nice-to-haves
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- Benefits
- Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more ,
- 401(k) ,
- Employee discount ,
- Short term disability ,
- Long term disability ,
- Paid sick leave ,
- Paid national holidays ,
- Paid vacation
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