Outbound Call Center Rep - Remote

About the position The Outbound Call Center Representative at Signify Health is responsible for engaging with members of Medicare Advantage and Medicaid health plans to schedule free in-home or virtual healthcare evaluations. This remote position requires making a high volume of outbound calls, adhering to scripts, and meeting productivity and quality goals while ensuring compliance with privacy regulations. Responsibilities • Make an average of 50 outbound calls per hour using an automatic dialer system to schedule healthcare evaluations. , • Follow 20+ approved scripts to ensure members understand the terms and respond to rebuttals professionally. , • Present a positive and high-energy approach to clients and team members. , • Meet daily departmental goals, including 300-400 outbound dials and 24 appointments set per day. , • Adjust, reschedule, and cancel appointments as requested by members and providers. , • Monitor performance results using designated reporting systems. , • Report member complaints and escalations to Member Engagement Managers immediately. , • Participate in peer coaching as needed. , • Follow HIPAA and other security guidelines when handling protected health information. Requirements • High school diploma or equivalent. , • Strong communication skills, both verbal and written. , • Ability to work in a fast-paced environment and meet performance goals. , • Experience in a call center or customer service role is preferred. Nice-to-haves • Experience with Medicare or Medicaid health plans. , • Familiarity with HIPAA regulations. Benefits • Competitive hourly rate with unlimited commission potential. , • Paid training for 10 days. , • Paid time off (PTO). , • Tuition reimbursement. , • Flexible work-from-home options. Apply Job!