Work From Home Call Center Representative - $16.00 per hour

This position is remote in the Jacksonville area, candidates MUST reside in the greater Jacksonville area and be able to work from home.

Class starts July 8th, 2025!!!

We are currently seeking Work From Home Call Center Account Representatives to add to our growing team in Jacksonville! This position offers a competitive hourly rate ($16), Benefits, and a GREAT team environment!!

Join a company with a leadership team who will provide you with the tools, knowledge, and information you need to be successful everyday!

Click to submit your video application TODAY!!

As an Account Representative, you will be the lifeline of the company. Working with customers in their financial situation and identifying the best means of recovery by negotiating payment terms with empathy, professionalism, and tact. Helping them to resolve their overdue accounts with dignity, transparency, and recognition of each individual’s financial situation.

ARS brings more than 25 years’ experience in the industry and we have an exciting opportunity for you. Due to rapid growth with our clients we are interviewing for our next Training Class.

We are excited to welcome you to our office and our team members are dedicated to ensuring your long-term success. The health and safety of our employees, their families, our clients, candidates, and our communities are of the utmost importance to us and we are following the recommended social distancing guidelines.

JOB RESPONSIBILITIES
• Initiate or handle calls with customers by phone
• Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
• Educate customers on account terms and payment plans
• Negotiate and offer solutions for repayment that best suits the consumer and the business
• Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up

REQUIREMENTS
• Ability to successfully pass criminal background check, along with a drug screen
• Ability to reliably work a base schedule of Monday-Friday (8:30am to 5pm) during Training.

After Training the schedule is Monday - Friday (8am to 5pm, or 9am to 6pm), one evening shift per week (10am to 7pm). Occasional Saturday shifts (9am - 1pm) may be required.
• Must have a high school diploma or GED
• Proficiency with Windows and moderate typing skills
• Ability to think critically and problem solve, quickly learn new things and strong individual drive and competition or achievement driven

Qualifications
• High school diploma or GED
• Proficiency in Windows operating system
• Strong typing skills
• Customer service experience
• Knowledge of financial concepts
• Ability to work independently and in a team environment
• Excellent communication and problem-solving skills
• Familiarity with accounts receivable and accounts payable processes
• Prior experience in a call center or similar role
• Understanding of medical terminology and billing procedures

JOB BENEFITS

At ARS we enjoy 8 paid holidays to spend with your family and friends. Full benefits that include medical, dental, vision and 401k. Eligible employees begin to accrue PTO hours per the scheduled rates beginning with the first pay period. A business casual dress code, as long as its professional; dress comfortably and with your own style. Wellbeing initiatives and daily motivation through our social media platforms.

DISCLAIMER

ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.

ARS National Services. Be MORE.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance
• Work from home

Location:
• Jacksonville, FL (Required)

Work Location: Remote

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