Remote Healthcare Call Center Representative
Who we are:
IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1
Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.
- Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.
- Medical, Vision, Dental, Short- and Long-term insurance
- 6+ Days of Holidays Pay
- 12+ days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
- Employee recognition and reward programs
- Comprehensive paid training program
What will you be doing:
As a customer service call agent, you will handle outbound telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoots equipment to resolve patient’s issues, provide delivery information, responds to health plan inquiries, process re-fill requests, escalate unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- What will you come with:
- 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred
- Excel Knowledge
- Effective verbal and written communication skills.
- Ability to use various computer programs and applications, IE EMR/EHR
- Ability to self-motivate and work independently.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Bilingual Spanish required
Join our team as we strive for excellence through teamwork, where our patients are #1!
IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
- Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Schedule:
- 8 hour shift
- Day shift
- Application Question(s):
- Working schedule include Saturday with a week day off.
- Do you reside in PA, CT, or ME?
- Experience:
- Call center: 2 years (Required)
- Healthcare: 1 year (Required)
Work Location: Remote
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