Customer Support Representative (WFH) in Boston, MA

Job title: Customer Support Representative (WFH) in Boston, MA at Newport Associates
Company: Newport Associates
Job description: Are you passionate about travel and seeking a flexible, work-from-home opportunity? Join our globally connected, remote-friendly team, where we specialize in seamless ticketing and travel services for clients worldwide. With decades of industry expertise, we offer a supportive environment where you can build a fulfilling career in travel—no prior experience required!Your Role: Ticketing & Booking Support

• Assist clients with booking flights, cruises, train tickets, and other travel arrangements
• Verify availability, pricing, and travel regulations before confirming reservations
• Ensure bookings align with client preferences, schedules, and budgets
• Manage modifications, cancellations, and rebookings as needed

Client Assistance

• Communicate via phone, email, and chat to understand travel needs
• Provide personalized recommendations on routes, airlines, and seating options
• Address inquiries, resolve booking issues, and handle special requests professionally

Administrative Support

• Maintain accurate records of bookings, payments, and client interactions
• Process payments and send confirmations promptly
• Stay informed on airline policies, travel restrictions, and industry trends

Why Join Us?✅ Work from anywhere with a fully remote position
✅ Comprehensive training provided—no experience necessary
✅ Exclusive travel perks & discounts for personal use
✅ Supportive team environment with mentorship and career growth opportunities
✅ Unlimited earning potential with performance-based incentivesWhat We’re Looking For:

• Strong communication skills (bilingual is a plus!)
• Excellent organization, problem-solving, and attention to detail
• Customer service or ticketing experience is a bonus—but we’ll train you!
• Self-motivated and independent, able to thrive in a remote environment
• Basic computer proficiency (experience with booking platforms & CRM tools is helpful but not required)

Turn Your Passion for Travel Into a Career!Ready to start your journey in the travel industry? Apply today and take the first step toward a flexible, rewarding remote career! ✈️Powered by JazzHR
Expected salary:
Location: Boston, MA
Job date: Sat, 22 Feb 2025 03:40:39 GMT
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