Technical Customer Service Agent in Apex, NC

Job title: Technical Customer Service Agent in Apex, NC at Vishay Precision Group

Company: Vishay Precision Group

Job description: Join VPG, a global leader in precision measurement solutions!We are seeking a Customer Service Representative at our Wendell, NC site.In this critical role, you will be the communication hub between our customers, warehouse, finance team, and sales representatives. You’ll play a key part in ensuring seamless order fulfillment, accurate record-keeping, and timely customer support.This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and is passionate about delivering top-tier service within the manufacturing sector.What You’ll Do

• Manage and confirm sales orders, monitor and allocate inventory, and generate preorders to support timely warehouse operations.


• Accurately enter sales and service orders while responding promptly to customer inquiries.


• Verify commission rates, prepare commission statements, and ensure timely distribution of reports and supporting documentation to sales representatives.


• Process product returns, generate service tickets, and maintain up-to-date records on repairs, replacements, and credit resolutions.


• Maintain accurate customer data in the CRM system


• Organize documentation related to returns, product changes, pricing updates, and scheduling adjustments.

• Company sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability and flexible spending account (FSA)


• Voluntary Critical Illness & Accidental Injury Insurance


• Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire)


• Paid vacation and holidays

• Strong attention to detail and organizational skills


• Ability to manage multiple tasks and meet deadlines


• Familiarity with sales orders, inventory systems, or CRM platforms preferred


• Clear written and verbal communication


• Basic understanding of internal policies and ability to acquire company-specific procedures quickly

Expected salary:

Location: Apex, NC

Job date: Sun, 11 May 2025 22:49:48 GMT

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