Customer Service Representative in Champlain, NY

Job title: Customer Service Representative in Champlain, NY at Contact Lens King
Company: Contact Lens King
Job description: Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Are you customer service oriented and enjoy a fast-paced environment? Contact Lens King is currently seeking a highly motivated, customer focused, Customer Service Representative whose role is to answer incoming calls from customers, contact existing customers, educating and providing customers with information on our products and services, and professionally and efficiently handling inquiries and working with customers to resolve them in a positive manner.Description:The Customer Support Specialist will be responsible for:Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly.Making outbound calls to follow up with customers on issues or inquires.Complete special projects as directed by management.Reply to customers using technologies such as Email and Live Chat.Represent Contact Lens King in a professional, positive and enthusiastic manner in all matters.Requirements:High School diploma or equivalent or equivalent experienceProven Customer support experienceExcellent verbal and written communication skillsBasic working knowledge of how to Excel spreadsheets and Word documentsComfortable using web browsers such as Firefox and ChromeThe ideal candidate will have customer service experience in a high-volume call center/customer service experienceAbility to work in a team environment and take initiativeWell organized and detail orientedAble to work Monday through FridayAble to speak French is a plusAs an organization, we recognize the need for work/life balance. Therefore, we’ve put together a comprehensive benefits package to meet the needs of you and your family!6 paid Holidays5 paid sick daysPaid vacationEmployee IncentivesMedical Insurance through Excellus BC/BSDental Insurance through The Business Council of NYSAFLAC Employee paid Insurance (Cancer, Life, Accident, Dental & Disability Insurance)401k with 1% Company MatchAnnual merit-based raisesRoom for AdvancementContact Lens King provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Job Type: Full-timePay: From $17.00 per hourExpected hours: 40 per weekBenefits:401(k) with 1% employer matchDental insuranceVision InsuranceFlexible scheduleHealth insurancePaid time offShift: 8:30 AM-5:00PMWeekly day range: Monday to FridayWork setting: In-personWork Location: In person
Expected salary: $17 per hour
Location: Champlain, NY
Job date: Thu, 22 May 2025 02:17:27 GMT
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