Customer Support Executive (Remote - United States)

Job title: Customer Support Executive (Remote - United States) in USA at Jobgether

Company: Jobgether

Job description: About Jobgether:Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Support Executive in the United States.We’re seeking a dedicated and proactive Customer Support Executive to deliver exceptional service to customers through live chat, WhatsApp, and email. In this fully remote role, you’ll handle daily client inquiries and issues related to logistics, platform functionality, and order management. You’ll serve as a key liaison between customers and internal teams, ensuring their voices are heard and their needs met. This role is ideal for someone who thrives in a dynamic, fast-paced environment and is driven by solving problems and improving the customer experience.Accountabilities:

• Respond to customer inquiries via chat, email, and WhatsApp, resolving issues with speed and professionalism.


• Address customer concerns regarding orders, logistics, and website functionality.


• Collaborate with internal teams to escalate and resolve technical bugs and operational challenges.


• Represent the voice of the customer internally, advocating for their needs and concerns.


• Monitor and meet KPIs related to response and resolution times, while continuously improving service quality.


• Stay up to date on new product features and changes to effectively support clients.

• At least 2 years of experience in online customer support, including chat and email-based interactions.


• Highly organized and able to manage multiple customer interactions across platforms simultaneously.


• Strong communication skills with the ability to collaborate cross-functionally and assertively.


• Customer-centric mindset with a proactive approach to problem-solving.


• Adaptability to changing priorities in a fast-growth, technology-driven company environment.


• Availability to work Saturday through Wednesday, within CST or PST hours (8am–5pm or 9am–6pm).

• Fully remote work setup


• Competitive salary ($40,000–$44,000 annually)


• Flexible working environment


• Unlimited paid time off


• 401(k) plan and additional benefits


• Fast-paced, international work culture with growth opportunities


• Join a dynamic team at a pivotal stage of growth

Expected salary: $40000 - 44000 per year

Location: USA

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