Online Chat Team Lead (Baton Rouge, LA)

Job title: Online Chat Team Lead (Baton Rouge, LA) in Baton Rouge, LA at Pelican State Credit Union

Company: Pelican State Credit Union

Job description: The role of the Online Chat Team Lead is responsible for maintaining the daily operations and the performance standards of an assigned team while performing a variety of digital service-related activities. Promotes increasing production and excellent member service consistent with the credit union's mission of enhancing membership by providing safe, competitive, and economically sound products. The ideal candidate is a go-getter who thrives in a fast-paced environment and has a passion for serving others. Proficiency in Microsoft Office Products and knowledge of digital banking are a must! They should be comfortable working independently and as a contributing member of a team. Meeting deadlines and attention to detail are critical pieces of this position. Our Online Chat Team Lead must embody Pelican’s Core Values and provide excellent service in all that they do.A Day in the Life of an Online Chat Team Lead INCLUDES:

• Processing all transactions accurately. This includes, but is not limited to account maintenance, transfers, loan payments, verifying transaction history, properly identifying members, stop payments, and membership and deposit account applications when applicable.


• Ensuring the Digital Services Team achieves the minimum membership completion rate, is logged into the digital services phone queue, and is available to take calls and answer digital correspondence to effectively support the goals of the organization without compromising the member experience.


• Assisting team members with escalated member contacts, membership queues, and assisting with team member questions, etc.


• Assisting with training of new employees and cross-training other employees in the position responsibilities and functions.


• Maintaining a highly developed knowledge level of all products to effectively respond to member inquiries and troubleshoot member and team challenges.

• A high school education or GED.


• 2 years of experience to include prior call center and financial institution experience.


• Excellent oral, written, and telephone communication skills.


• Strong problem-solving, attention to detail, and member service skills.


• Proficiency in Microsoft Office products, especially Excel.

• Work Schedule

• Monday – Friday

• 8:00 AM – 5:00 PM


• Travel

• Travel is rarely necessary for this position.


• Work Site Location

• All work will be performed at our beautiful Corporate Campus located at 2675 O’Neal Lane in Baton Rouge, LA.

• Medical, Dental, and Vision Insurance with generous employer premium contributions


• Health Savings Account with employer contributions for eligible employees


• Employer-Paid Group Life Insurance


• Voluntary Dependent Life Insurance


• Paid Vacation & Sick Leave


• 15 Paid Holidays, including a Cultural Floating Holiday


• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%


• Paid Time Off to volunteer with approved non-profits and charities

Expected salary:

Location: Baton Rouge, LA

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