Call Center- USA REMOTE

Job title: Call Center- USA REMOTE in Virginia at Gainwell Technologies

Company: Gainwell Technologies

Job description: Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.SummaryAs Call Center- USA REMOTE, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.Your role in our missionThis is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.

• Answers telephones, responds to highly complex customer questions, and/or forwards calls to appropriate personnel.


• Researches customer inquiries and responds to appropriate parties promptly.


• Records calls, processes requests, and updates account history with results of inquiry to include proper documentation.


• Processes and distributes incoming and outgoing mail through established service-level agreements for multiple clients.


• Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information.

What we're looking for

• High school diploma or G.E.D.


• One or more years of customer service or other telephone experience


• Experience working with organizational functions and personnel


• Experience working with fax machines, computer software, and telephone technology


• Experience working with and skilled in the use of help desk software

What you should expect in this role

• Strong business and analytical problem-solving skills.


• Strong communication skills.


• Ability to work independently.


• Ability to follow oral and written directions.


• #LI-REMOTE #LI-JW

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.Gainwell Technologies is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition) age, sexual orientation, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics

Expected salary: $29100 - 41600 per year

Location: Virginia

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