IT Administrator

Job title: IT Administrator in Denver, CO at Virta Health

Company: Virta Health

Job description: IT AdministratorVirta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren't working-over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes in 100 million people.We're seeking an experienced IT Administrator in the Denver area to take on a pivotal role in supporting our growing organization of over 1,000 employees across the U.S. Reporting to the Director of IT, you will join a team of two other IT administrators covering the Eastern and Pacific timezone and two IT Engineers to help with escalations and mentor you on more complex system administration tasks.We are building a modern support desk and automation platform using Slack and AI and want forward looking professionals who want to move to the next level in their career.If you're excited about building next generation scalable IT support and system administration solutions in a fast-paced environment, we'd love to hear from you.ResponsibilitiesUser SupportHandle end user support issues on Mac, Google Workspace, Slack, Okta and other company systemsAssist with onboarding, offboarding, role changes and other business processesOffice SupportManage the Denver offices Video Conferencing Systems and other technology needsBe onsite for events to provide IT Support ~1/monthOn-CallTier 1 IT Support for the Mountain timezone, averaging 4 hours per day16% of nights and weekend on-call for rare urgent issuesSystem AdministrationPerform configuration changes on key systems Jamf, Okta and Google WorkspaceIdentify areas for improvement and automationEndpoint ManagementHelp with OS and Application Updates, Onboarding, Offboarding and other routine procedures90 Day PlanWithin your first 90 days at Virta, we expect you will do the following:Learn Virta Systems you will be administeringOkta, Jamf, SlackMeet Key StakeholdersComplete Project Plans for Next QuarterMigrating to a AI first support platformMust-HavesMust HavesLives near the Denver office

1hour commute to reach office in emergenciesExperience working with Apple Macs, hardware, performance, application troubleshootingAdmin Experience with Jamf, Okta, Google workspace (two out of three)Patient and empathetic with helping people that are new to macs and not very computer experiencedNice-To-HavesBasic scripting experience Bash, PythonGithub FluencyExperience with office management, working with video conferencing equipment, cameras, basic network troubleshooting and event managementHas supported Executives, doing “White Glove” SupportZendesk/Jira ticket system experienceWorking with PHI or in a HIPPA regulated company or other highly regulated, secure, compliant industryWorking with a hypergrowth start up or recent IPOValues-Driven CultureVirta's company values drive our culture, so you'll do well if:You put people first and take care of yourself, your peers, and our patients equallyYou have a strong sense of ownership and take initiative while empowering others to do the sameYou prioritize positive impact over busy workYou have no ego and understand that everyone has something to bring to the table regardless of experienceYou appreciate transparency and promote trust and empowerment through open access of informationYou are evidence-based and prioritize data and science over seniority or dogmaYou take risks and rapidly iterateIs this role not quite what you're looking for? and to stay connected!As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.#LI-remoteVirta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $$74,133 - $85,210 annually. Information about Virta's benefits is on our Careers page at: .As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.

Clinical roles: We currently do not hire in the following states: AK, HI, RI

Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.#LI-remote

Expected salary: $85210 per year

Location: Denver, CO

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