988 Follow Up Counselor - Remote

Job title: 988 Follow Up Counselor - Remote in Los Angeles, CA at Didi Hirsch Mental Health Services

Company: Didi Hirsch Mental Health Services

Job description: Description :988 Follow Up Counselor (Olympic Crisis Line)This is a fully remote position. The pay is $24.00 per hour with a $3.00 overnight differential.We have four full-time schedules available, each totaling 40 hours per week.Option 1: Tuesday through Saturday from 8:30am-4:30pm PSTOption 2: Monday through Friday from 11:30am-7:30pm PSTOption 3: Sunday through Thursday from 4:30am-12:30pm PSTOption 4: Saturday through Wednesday from 10:30am-6:30pm PSTThis role requires a three-week 40-hour per week remote training at the start of employment. The training occurs Monday-Friday, 9:00a-5:00p PST.Our work schedules are subject to change as necessary to meet the Agency’s and its client's needs. Reasonable notice is provided to facilitate personal planning.About Didi HirschDidi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.SummaryAs a 988 Follow Up Counselor, you will provide follow up support and assistance to crisis line callers.Primary Duties

• Contacts callers, emergency department discharges, and suicide attempt survivors, for intake, to assess risk, provide referrals for mental health and other related services, and assist in linkage to services.


• Contacts mental health service providers to help callers secure services.


• Maintains accurate and detailed call reports.


• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center Division.


• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center follow-up Program.


• Monitors and measures client progress against safety plan and stated goals as it applies to outpatient mental health documentation.


• Responsible for chart documentation and status reports, ensures client documentation is accurate and submitted within the established timeframe.

Position Requirements

• Successful completion of the program’s training program and 1+ years experience as crisis line volunteer counselor.


• Knowledge of all job specific skills including lethality assessment, data collection and call triage.


• Ability to present ideas, information, and viewpoints clearly, both verbally and in writing.


• Telephone and personal computer skills including word processing, spreadsheets, and other related software.


• Strong interpersonal skills, interact well with others, and avoid personal conflicts.


• Support the values and mission of Didi Hirsch as related to employment.


• Know and comply with Agency policies, procedures, HIPAA, and other state, federal regulations relating to emergency mental health services.


• Demonstrates commitment to team objectives and Didi Hirsch philosophies.


• Adapts to changing needs by acquiring new skills and knowledge.


• Must be 18 years old or older.

Our VisionA future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.Our MissionDidi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.CORE VALUESExcellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.#LI-LR1 #LI-Remote

Expected salary: $24 per hour

Location: Los Angeles, CA

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