Patient Care Customer Service (WFH)

Job title: Patient Care Customer Service (WFH) in Murray, KY at Rotech Healthcare

Company: Rotech Healthcare

Job description: Job Description:About RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage
Overview and ResponsibilitiesSummaryWe are seeking a dedicated Patient Care Coordinator for our VA Murray Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.Pay starting at $17.75 plus a Quarterly Bonus opportunity

• Mon - Fri 8 hour scheduled shift within 7am - 7pm


• Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval

Essential Duties and Responsibilities

• Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling


• Obtains medically necessary documentation


• Processes patient orders through Online Pharmacy system


• Resolves tracking issues and reschedules shipping orders for patients


• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure


• Verifies orders are complete


• Performs other duties as assigned

QualificationsEmployment is contingent on

• Background investigation (company-wide)


• Drug screen (when applicable for the position)


• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• High school diploma or GED equivalent


• One to three years of related prior work experience in a team-oriented environment


• Experience in medical field and administrative record management


• Strong customer service background

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner


• Helpful, knowledgeable and polite while maintaining a positive attitude


• Interpret a variety of instructions in a variety of communication mediums


• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)


• Knowledge of insurance policies and requirements


• Knowledge of medical billing practices and of billing reimbursement


• Maintain confidentiality and practice discretion and caution when handling sensitive information


• Medical terminology


• Multi-task along with attention to detail


• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division


• Self-motivation, organized, time-management and deductive problem solving skills


• Work independently and as part of a team

Physical Demands

• Requires sitting, walking, standing, talking or listening


• Requires close vision to small print on computer and or paperwork

Machines, Equipment and Technical Abilities

• Email transmission and communication


• Internet navigation and research


• Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.


• Office equipment; fax machine, copier, printer, phone and computer


• Understanding use of all applicable home medical equipment and supplies

Work Environment

• Office environment

Rotech InformationBenefits

• Generous paid time Off and paid holidays


• Overtime pay for non-exempt hourly positions based on business needs

Commission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program

• Employee recognition program


• Bonus and incentive opportunities


• Mileage reimbursement (when applicable for the position)


• Telephone reimbursement (when applicable for the position)


• EAP


• 401k


• Medical, Prescription, Dental and Vision


• HSA and FSA/Dependent Care FSA


• Life Insurance, Disability, Accidental death, Identity protection and Legal services

Meru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinationsMake the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Expected salary:

Location: Murray, KY

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