Infrastructure Engineering Sr Advisor (Genesys IVR) - Bloomfield, CT or Remote

Job title: Infrastructure Engineering Sr Advisor (Genesys IVR) - Bloomfield, CT or Remote in Bloomfield, CT at ERPMARK

Company: ERPMARK

Job description: Role : Infrastructure Engineering Sr Advisor (Genesys IVR)Location: Bloomfield, CT(Onsite preferred, but Remote/work-from-home is also an option)ContractSpecial Project - ACT Avaya to Cisco migration

• 7 to 10 years of experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email.


• Advanced Contact Center Call Flows and script design.


• Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration.


• Basic knowledge of Avaya and Cisco end point integration.


• Must have experience in Genesys Voice, Email, SMS, and Chat Routing.


• Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times.


• Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.

• Must have experience in Genesys services including Voice, Email, SMS, and Chat Routing.


• Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.


• Advanced Contact Center Call Flows and script design preferably with Cisco, Avaya and Genesys platforms

• Genesys eservices


• Genesys Framework (CME)


• Genesys Routing Design


• Genesys IVR


• Genesys Web Services (GWS)


• Orchestration Routing Solution (ORS)


• Composer


• Interaction Concentrator


• CC Pulse


• GVP 8.5


• SIP, MCP

• Windows


• Linux

• SQL Server


• Oracle


• Cassandra

Expected salary:

Location: Bloomfield, CT

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