Patient Account Analyst II - CBO Customer Service - Remote

Job title: Patient Account Analyst II - CBO Customer Service - Remote in Toledo, OH at ProMedica

Company: ProMedica

Job description: Job duties and responsibilities may include any of the following:

• Perform a variety of registration, billing, follow up and collection functions for all payers including self-pay


• Verify insurance benefits


• Contact patients for necessary information pertaining to registration, billing and collection


• Process financial assistance applications


• Resolve inquires received pertaining to patient accounts


• Post payments, adjustments and denials to patient accounts


• Review accounts for outside collection or legal authorization


• Works with internal departments to obtain information for external requests including refunds


• Acts a liaison to outside vendors


• Reviews debits, credits, refunds, bad debt and contractual allowances for accuracy and processes as applicable


• Reconciles electronic payment remittances


• Knows and follows all billing regulations and corporate compliance plans


• Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve


• Always shows respect and value for our customer and projects an image of professionalism


• Independently reviews assigned reports to ensure goals and deadlines are met


• Lockbox reconciliation and reporting


• Assist management with training new staff


• Obtain prior authorization for scheduled services


• Perform other duties as assigned

• Must have a high school diploma or equivalent


• Must demonstrate the ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80%


• Must demonstrate excellent communication and interpersonal skills


• Must be able to input and retrieve information from a computer, operate a calculator, fax machine and copier


• Must have previous experience with computers and office applications


• Must be able to move about office and between workstations


• Must be able to occasionally lift, move and carry moderately heavy materials


• Must demonstrate commitment to exceptional customer service


• Must have strong organizations skills and the ability to multi-task


• Must have at least 1 year experience in medical registration, billing, customer service or collection


• Must be a team player and be supportive of our department and ProMedica mission and values


• Must have the ability to manage large volumes of work, ability to quickly learn and retain information regarding issues that present themselves

Expected salary: $31200 - 57200 per year

Location: Toledo, OH

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