Customer Service Rep - Billing/First Notice of Loss (Work from Home or Hybrid)

Job title: Customer Service Rep - Billing/First Notice of Loss (Work from Home or Hybrid) in Webster, MA at Mapfre

Company: Mapfre

Job description: Here at MAPFRE we pride ourselves on our employees talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day!As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real life interactions, this is the perfect position for you! As a Customer Service Representative you will act as a key resource which includes responsibilities in answering calls for billing and functions for all products, lines of business and affiliates and coordinating first notice of loss claims.CALL CENTER BILLING or FIRST NOTICE OF LOSS EXPERIENCE PREFERREDThis position pays $17.75 - $19 / hour to start, depending on experience. Comprehensive benefits as of Day OneBilingual (Spanish/English) skills are preferredSchedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST) while in training (approximately 6-7 weeks).Once training is complete, regular work schedule will be a flex schedule: Monday through Friday, 8:00 a.m. to 6:00 p.m (EST). In addition, this position requires some Company holidays to be worked.RequirementsEducation:

• High School Diploma, or equivalent

• 1 - 3 years of experience in a customer service role


• Ability to make good business decisions without guidance, but escalating when needed


• Strong sense of accountability


• Proven ability to problem solve


• Strong communication skills


• Ability to be on the phone for extended periods of time


• Ability to take constructive feedback from both peers and Supervisors


• Ability to use basic computer commands and proficiency


• Willingness to learn different software packages

Expected salary: $17.75 - 19 per hour

Location: Webster, MA

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