Sr Director, Telesales and Producer Help Desk - Remote

Job title: Sr Director, Telesales and Producer Help Desk - Remote in Minnetonka, MN at UnitedHealth Group
Company: UnitedHealth Group
Job description: At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.This senior position provides strategic sales leadership with the goal of exceeding sales targets and business goals within the Government Programs portfolio of products. This role leads a team that is accountable for approximately 20%-30% of all Medicare sales, managing 5M inbound sales calls per year, 3 million sales support calls and leadership of over 1,500 employees across 11 sites. In addition, this position manages the engagement of 5 external vendors who support MA /PDP Sales with seasonal staff of over 1,500 sales agents during the AEP season. This role will also work to advance the Direct-to-Consumer distribution model supported by best-in-class Omni-Channel capabilities and service.The primary purpose of this position is to achieve profitable membership and revenue growth through our DTC Sales and Producer Help Desk channels. This senior leadership position is accountable for overseeing the DTC Sales and Producer Help Desk teams and corresponding infrastructure and third-party support, developing internal and external relationships, accountability to hit financial targets and developing and adhering to metrics and goals. This position will work closely with UHC’s marketing, product, digital, service and field sales organizations to achieve sales goals and ensuring a sustainable and compelling consumer / member experience.This position reports directly to the Chief Sales and Distribution Officer for UnitedHealthcare Medicare & Retirement.You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

• Optimize UHC’s Direct to Consumer Sales strategy, including deeper integration with the acquisition website, smarter lead routing, messaging / chat, and an appropriate resourcing for both internal and external sales center partners
• Improve retention levels for members acquired through DTC Sales channel by building a more personalized and comprehensive sales flow, including appropriate follow-up post sales
• Lead and develop Direct to Consumer sales strategy to ensure sales goals are met or exceeded
• Track and communicate current trends, opportunities, and activities to facilitate informed decision making and strategic objective formulation
• Translate sales strategy into goals and operational plans; systematically measure performance results versus plan
• Collaborate with VP of Digital Product and Chief Distribution Officer to develop and implement Direct to Consumer sales strategies and sales support to drive growth and profit objectives for the business to lead in the Medicare, DSNP and Medicare Supplement areas
• Continually assess market opportunities/challenges to develop and implement sales plans that address growth/market share, revenue, cost and margin targets and capital requirements to enable the scaling of this operation for the predictability and sustained growth
• Build solid external relationships with key stakeholders to facilitate the distribution of products and programs (states, regulators, providers and members)
• Build solid internal relationships with key stakeholders to facilitate the distribution of products and programs (product, marketing, network, field management, sales operations, etc.)
• Lead sales growth strategies and activities. Leverage data and technology to influence successful planning and execution for scalability and predictability
• Identify business risks related to products and develop actions plans to address needs and processes to avoid reoccurrences
• Identify improvement opportunities and drive consistency of sales performance
• Manage and develop team members; provide senior level guidance, coaching and support
• Prioritizes, sets goals and ensures they are achieved on time and within budget
• Direct the preparation of forecasts, budgets, and long-term plans based on objectives, initiatives and resources
• Maintain high employee engagement for department of approximately 1,500+ employees as well as 2,000+ seasonal staff through vendors
• Identify new significant growth opportunities in the Direct-to-Consumer distribution channels
• Act as a thought leader as it relates to influence of corporate policies regarding organization structure and responsibilities as well as product development, introduction, and implementation to assist the company in achieving market leadership status
• Demonstrates ability to delegate activities and resources, handles responsibility for making resource decisions that affect a department/location, and participates in regular strategic resource planning

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• 10+ years of progressive experience in healthcare sales leadership, healthcare sales operations, or contact center management, with a demonstrated ability to foster a collaborative and high-performing sales culture.
• Proven success in developing and executing sales or business operations strategies and leading internal teams to achieve operational excellence.
• Experience in the healthcare industry in any of the following functions- sales, business development, marketing, operations, or product development.
• Experience collaborating with third-party partners or vendors to support staffing and/or operational needs.
• Demonstrated ability to lead, support, and inspire diverse teams of professionals.
• Solid interpersonal and relationship-building skills, with a commitment to teamwork and partnership across stakeholders
• Strategic mindset with the ability to think holistically and manage relationships within a matrixed organization.
• Solid communication and negotiation skills with internal and external stakeholders at all levels.
• High emotional intelligence and the ability to navigate complex interpersonal dynamics.
• A commitment to innovation and a customer-first approach.
• Ability to make thoughtful, timely decisions and prioritize initiatives effectively.

Preferred Qualifications:

• 10+ years of progressive leadership experience in sales management and / or sales contact center and operations.
• 15+ years of leadership experience in healthcare or related industries.
• Familiarity with omni-channel tools and technologies (e.g., messaging, chat, personalization, IVR).
• Experience with technology integration and system migrations.
• Knowledge of the insurance industry, including compliance, licensing, or claims processes.
• Leadership experience in large-scale, matrixed environments (e.g., sales, production, or call centers with 500+ employees across multiple locations).
• Background in Medicare, insurance, or financial services.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyThe salary range for this role is $130,000 to $240,000 annually based on full-time employment. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Expected salary: $130000 - 240000 per year
Location: Minnetonka, MN
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