Program Support Specialist (Program Representative)

Job title: Program Support Specialist (Program Representative) in Trenton, NJ at Biogensys

Company: Biogensys

Job description: We are hiring a Program Support Specialist (Program Representative) for one of our clients in Trenton, NJ.Job Description:

• We are seeking a detail-oriented and professional Program Representative to support the coordination and daily operations of federally funded disaster recovery programs, including CDBG-DR and FEMA initiatives.


• This role focuses heavily on project coordination and caseload management, requiring strong communication, organizational, and problem-solving skills.


• The Program Representative will serve as the main point of contact for applicants, managing inbound and outbound communications through a chat portal and phone calls, maintaining detailed case notes, and guiding applicants through program processes while ensuring compliance with established policies.


• Responsibilities include coordinating with internal teams such as Construction and Grant Support, as well as external agencies like Housing Counseling agencies, to facilitate efficient service delivery.


• Key milestones in the process include documenting eligibility, presenting award agreement documents during an award signing meeting, collecting documentation for construction payment draws, and overseeing a caseload to ensure proper project management.


• The role also involves participating in ongoing training, using program-specific systems, analyzing data to improve operations, and preparing official applicant communications.


• Proficiency in Microsoft Office, particularly Outlook and Excel, is essential, along with the ability to maintain professionalism, handle sensitive issues, and support cross-functional initiatives in a fast-paced environment.

• 9 AM 5 PM


• Lunch period (Unpaid): 1 hour

• Dress Code: Business Casual


• Office/Remote: Office


• Parking: Parking will be provided

Expected salary:

Location: Trenton, NJ

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