Remote Client Success Coordinator

Job title: Remote Client Success Coordinator in Richmond, VA at GL Worldwide

Company: GL Worldwide

Job description: Job Description:Are you a people person who enjoys helping others, solving problems, and building long-term relationships? We’re looking for a Client Success Coordinator to ensure our customers receive the best possible service while also identifying opportunities to offer additional value.This role is ideal for someone who thrives in a fast-paced, customer-focused environment and wants the flexibility of working remotely while earning performance-based commissions. You’ll be responsible for assisting customers, handling inquiries, following up with existing clients, and promoting relevant services.If you have great communication skills, a positive attitude, and a passion for helping people, we’d love to hear from you!Key Responsibilities:

• Serve as the primary point of contact for customers, ensuring exceptional service.
• Respond to customer inquiries via phone, email, and live chat, addressing concerns and resolving issues.
• Build strong relationships with clients and proactively check in to ensure satisfaction.
• Identify opportunities for upselling or cross-selling additional services that would benefit customers.
• Track and manage client interactions using a CRM system, ensuring accurate record-keeping.
• Stay updated on company offerings, new promotions, and industry trends.
• Work collaboratively with internal teams to improve customer experience and retention.
• Consistently meet or exceed customer retention and sales targets.

Requirements:✔ Experience in customer service, account management, or sales (preferred but not required).
✔ Excellent verbal and written communication skills.
✔ A strong ability to build trust and rapport with customers.
✔ Self-motivated and comfortable working remotely.
✔ Strong organizational skills and attention to detail.
✔ Ability to handle multiple tasks and prioritize effectively.What We Offer:- 100% Commission-Based Pay with uncapped earnings.
- Work from anywhere with flexible hours.
- Performance-based bonuses and incentives for top performers.
- Growth opportunities in a dynamic and customer-focused company.
- Training and development resources to help you excel in your role.If you enjoy helping customers and want to earn based on your success, apply today!Powered by JazzHR

Expected salary:

Location: Richmond, VA

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