Senior Customer Success Manager - (Remote - US)

Job title: Senior Customer Success Manager - (Remote - US) in USA at Jobgether

Company: Jobgether

Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Senior Customer Success Manager in the United States.As a Senior Customer Success Manager, you will play a pivotal role in ensuring enterprise customers achieve their goals by successfully adopting and leveraging a mission-driven platform. This role blends strategic thinking with hands-on execution, focused on cultivating long-term relationships and promoting retention, renewals, and growth. You’ll work closely with both internal teams and external stakeholders, acting as a trusted advisor and escalation point, while developing initiatives that drive usage, satisfaction, and overall impact. This is a remote position, ideally suited for a proactive professional with strong communication, data analysis, and problem-solving skills.Accountabilities:

• Manage and grow a portfolio of large, high-impact customer accounts across key regions


• Lead strategic engagements and build long-term partnerships with internal teams and external stakeholders


• Identify and pursue upsell and renewal opportunities while maximizing customer satisfaction


• Create and implement success plans tailored to each customer's goals and outcomes


• Analyze platform usage and performance metrics to drive data-informed decision making


• Deliver client training sessions, ongoing support, and best practices for software adoption


• Serve as a customer advocate internally, helping improve product offerings based on feedback


• Collaborate with cross-functional teams to resolve critical issues and ensure retention

• 5+ years of professional experience, with 3-5 years in customer success or account management


• Proven experience managing renewals, growth opportunities, and strategic partnerships


• Strong analytical abilities with experience turning data insights into actionable strategies


• Excellent communication skills across technical and non-technical audiences


• Experience leading training, support, and engagement initiatives for SaaS platforms


• Comfortable working in a fast-paced, mission-driven environment


• Ability to travel 5–10% as needed within the United States


• U.S. work authorization required

• Competitive salary range: $90,000–$100,000 (commensurate with experience and location)


• Medical, dental, and vision insurance for you and eligible dependents


• Unlimited virtual mental health and acute care visits


• Wellness programs, including EAP access and a wellness app subscription


• Flexible time off, including mental health and volunteer days


• 14 paid, company-wide holidays


• Paid parental leave (inclusive of adoptive parents)


• Tax-advantaged HSA, FSA, and commuter benefit accounts


• 401(k) plan with employer match and immediate vesting


• Company-paid life and AD&D insurance, with additional optional coverage


• Disability and accident insurance


• Pet insurance


• Fully remote work setup with equipment provided

Expected salary: $90000 - 100000 per year

Location: USA

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