Factory Systems Support Technician

Job title: Factory Systems Support Technician in Malta, NY at GlobalFoundries

Company: GlobalFoundries

Job description: About GlobalFoundries:GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit .Summary of Role:This position will provide direct support to Fab Operations, Fab Manufacturing, and CIM (Computer Integrated Manufacturing) teams, which operates across multiple shifts, 24x7.This role will have the responsibility of providing first level troubleshooting to resolve CIM software issues, alert monitoring, and request fulfillment. The candidate must be able to work a compressed week, comprised of 12-hour shifts with the understanding of potential schedule adjustments to accommodate changing business needs.
This role is located at Fab 8 Malta, NY but will liaise with global teams to perform their tasks.Essential Responsibilities:Primary contact for first-level remote support via phone, email, or company chat applicationIncident Management responsibilities including:Documenting the issue appropriatelyPrioritization based on predefined business Service Level AgreementsCategorizing to reflect the proper impacted service(s)Resolve the issue as complete or escalate (to level 2 or level 3 support tiers) as neededFollow up with customer if neededEnd-to-end ownership and tracking of Incidents and Service RequestsRequest fulfillment and change release dutiesMonitoring of critical systems, applications, and ensuring alerts are acknowledged and/or escalated accordinglyProvide application testing and deployment support for factory automation engineers on high-availability UNIX / Linux and Windows-based server systems according to well-defined testing and deployment plansAssist in the creation and modification documentation for continuous improvement of process, as well as the creation and improvement of troubleshooting guides or knowledge base articles.Support Service Level Agreements (SLA’s) with IT domain teams, MFG Operations and with other Manufacturing Services organizations.Work against SLAs (for phone calls/incidents/requests)Work with Level 2 teams on ongoing projects and escalationsDocument all issues in accordance with established proceduresFollow ITIL & GF processesOther Responsibilities:Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.Required Qualifications:Basic experience and understanding of IT infrastructure servicesExperience in using Microsoft office productsExcellent communication skills, both written and verbalDemonstrated strong work ethic and commitment to professional continuous developmentVery much a self-starterExperience dealing directly with end users at all levelsClear thinker, able to perform under pressure, good attention to detail, strong team playerExperience with hands-on technical roles, i.e.: desktop support, service operations, infrastructure services, Fab Operations and application servicesAble to perform shift work on a 12 hours per day shift schedulePreferred Qualifications:2 years of IT or equivalent experiencePast experience using service desk toolsExperience and understanding of IT infrastructure servicesWorking knowledge of IT service management best practice frameworkBasic knowledge of Linux / Unix command line argumentsIT Help Desk or Systems Experience in a Production/Manufacturing EnvironmentExperience and understanding of Fab IT and Semiconductor Manufacturing IT application servicesExpected Salary Range $43,100.00 - $77,700.00The exact Salary will be determined based on qualifications, experience and location.The role you are applying for may require you to obtain a US Department of Defense Security Clearance at some time during your employment. Acceptance of this role commits to applying for such if requested. Further, the applicant consents to being asked questions about their citizenship and background to assess the likelihood of obtaining a Security Clearance. The applicant also acknowledges that GlobalFoundries can only nominate and submit an application for a Security Clearance. The granting of a Security Clearance is at the sole discretion of the U.S. Government and the Department of Defense.If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law

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Location: Malta, NY

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